Difference between revisions of "Troubleshooting"

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=Account and Profile=
 +
==Log In==
 +
<s>As of May 2019 the site shifted the user database to mainly using the forum's user management. This decision was intended for ease in the form of a single sign-on, boosted security, and a method for password recovery. This does come with its own set of troubleshooting awareness.
 +
 
 +
*The forum will have you re-log in if you change between http and https or change between devices (mobile vs desktop vs laptop).
 +
*Ideally it should take you to Character Select, but sometimes it will boot you to the forum. Just click Enter the Tapestry beneath the welcome message in the upper left to get to Character Select.</s>
 +
The forum has been discontinued and is no long responsible for handling log in procedures. - 7/8/2020 [[File:ForumEnterTapestry.GIF|right|300px]]
 +
 
 +
===Empty Character List===
 +
Logging on, it takes you to a blank character directory, declares you as a new person, etc, when you are absolutely NOT new.  
 +
 
 +
'''How to Deal'''
 +
Reach out to The Skald for correction.
 +
 
 +
'''What caused it?'''
 +
Information got lost in translation between forum and chat systems. Easy fix, but has to be done in the back-end.
 +
 
 +
===Character created, but does not appear/No reaction when creating character===
 +
'''How to Deal'''
 +
Make sure any details do not contain any fancy characters such as accents. If this does not seem to be the case, take a screenshot of the event / provide exact details of desired character to a member of staff to investigate the issue.
 +
 
 +
'''What caused it?'''
 +
 
 +
==Profile==
 +
===Fails to Update/Save===
 +
Ensure you do not have any 'forbidden' characters like - or ' anywhere but the backstory. If you cannot remove it yourself, you may need a staff member to manually do so for you.
 +
 
 +
===Mood List Not Populating after Upload===
 +
The first time you upload an image for your character, you have to go back and submit ('Modify') the profile. This should populate the drop down options under the mood selections. Then ideally, you should be allowed to select a mood on the separate menu.
 +
 
 +
Occasionally this does not populate as it should.
 +
 
 +
'''What Caused It?'''
 +
 
 +
At this time it is unknown why there is a delayed response.
 +
 
 +
'''How to Deal'''
 +
 
 +
Go back and click Modify profile again. You can also right click -> reload frame while on the Mood selection menu until it appears. If after one or two tries this does not catch-up, reach out to the staff for further investigation.
 +
 
 +
=Posting=
 +
==Missing Posts==
 +
Someone inform you they posted, but you didn't see it? Not sure if your post went through because you don't see it?
 +
 
 +
'''How to Deal'''
 +
* Refresh
 +
**Tip: Clicking the room name in the room list will keep you in the room while refreshing. (Soft refresh)
 +
 
 +
==Post Won't Go Through==
 +
Ensure you do not have any 'forbidden' characters like - or ' in the room name or description.
 +
 
 +
<nowiki><br></nowiki> is not approved html, either.
 +
 
 +
==Pressing Enter sends post / Blank Posts==
 +
Should you find yourself able to send a blank post, or that hitting enter to start a new line ends up posting instead, you might have a sticky ctrl key.  
 +
 
 +
'''What Caused It?'''
 +
Sometimes when you use a ctrl+ function (such as ctrl+f, or ctrl+p) when the site is the focus it keeps ctrl locked. Or you may actually have some gunk in your keyboard keeping the ctrl key pressed.  
 +
 
 +
'''How to Deal'''[[File:Postbutton.GIF|right|300px| Default State]]
 +
Tap ctrl again. The Post button on site should be black in its default state.
 +
 
 +
=Misc=
 +
 
 +
==Cannot Make Temporary Room==
 +
Ensure you do not have any 'forbidden' characters like - or ' in the room name or description.
 +
 
 +
==Resource Limit Reached==
 +
SkaldSong RP is paid hosting on a shared server. Occasionally you may encounter this message when activity overall is great, not necessarily for our site in particular.
 +
 
 +
'''What Caused It?'''
 +
Too many things happening at once. This is generally ''not'' a player-caused error. More often than not this is beyond our reach and control.
 +
 
 +
'''How to Deal'''
 +
*Do not spam refresh, please wait (count to ten slowly!) between each attempt.
 +
**Rapid refreshing can potentially make it worse!
 +
*If problem persists longer than 15 minutes, contact the staff. It will usually resolve itself much sooner than that.

Latest revision as of 23:48, 8 July 2020

Account and Profile

Log In

As of May 2019 the site shifted the user database to mainly using the forum's user management. This decision was intended for ease in the form of a single sign-on, boosted security, and a method for password recovery. This does come with its own set of troubleshooting awareness.

  • The forum will have you re-log in if you change between http and https or change between devices (mobile vs desktop vs laptop).
  • Ideally it should take you to Character Select, but sometimes it will boot you to the forum. Just click Enter the Tapestry beneath the welcome message in the upper left to get to Character Select.
The forum has been discontinued and is no long responsible for handling log in procedures. - 7/8/2020
ForumEnterTapestry.GIF

Empty Character List

Logging on, it takes you to a blank character directory, declares you as a new person, etc, when you are absolutely NOT new.

How to Deal Reach out to The Skald for correction.

What caused it? Information got lost in translation between forum and chat systems. Easy fix, but has to be done in the back-end.

Character created, but does not appear/No reaction when creating character

How to Deal Make sure any details do not contain any fancy characters such as accents. If this does not seem to be the case, take a screenshot of the event / provide exact details of desired character to a member of staff to investigate the issue.

What caused it?

Profile

Fails to Update/Save

Ensure you do not have any 'forbidden' characters like - or ' anywhere but the backstory. If you cannot remove it yourself, you may need a staff member to manually do so for you.

Mood List Not Populating after Upload

The first time you upload an image for your character, you have to go back and submit ('Modify') the profile. This should populate the drop down options under the mood selections. Then ideally, you should be allowed to select a mood on the separate menu.

Occasionally this does not populate as it should.

What Caused It?

At this time it is unknown why there is a delayed response.

How to Deal

Go back and click Modify profile again. You can also right click -> reload frame while on the Mood selection menu until it appears. If after one or two tries this does not catch-up, reach out to the staff for further investigation.

Posting

Missing Posts

Someone inform you they posted, but you didn't see it? Not sure if your post went through because you don't see it?

How to Deal

  • Refresh
    • Tip: Clicking the room name in the room list will keep you in the room while refreshing. (Soft refresh)

Post Won't Go Through

Ensure you do not have any 'forbidden' characters like - or ' in the room name or description.

<br> is not approved html, either.

Pressing Enter sends post / Blank Posts

Should you find yourself able to send a blank post, or that hitting enter to start a new line ends up posting instead, you might have a sticky ctrl key.

What Caused It? Sometimes when you use a ctrl+ function (such as ctrl+f, or ctrl+p) when the site is the focus it keeps ctrl locked. Or you may actually have some gunk in your keyboard keeping the ctrl key pressed.

How to Deal
Default State

Tap ctrl again. The Post button on site should be black in its default state.

Misc

Cannot Make Temporary Room

Ensure you do not have any 'forbidden' characters like - or ' in the room name or description.

Resource Limit Reached

SkaldSong RP is paid hosting on a shared server. Occasionally you may encounter this message when activity overall is great, not necessarily for our site in particular.

What Caused It? Too many things happening at once. This is generally not a player-caused error. More often than not this is beyond our reach and control.

How to Deal

  • Do not spam refresh, please wait (count to ten slowly!) between each attempt.
    • Rapid refreshing can potentially make it worse!
  • If problem persists longer than 15 minutes, contact the staff. It will usually resolve itself much sooner than that.
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